Sign up here for the Chocolate Fish Newsletter
TERMS & CONDITIONSStock AvailabilityOur ranges are specially made for us, and are not mass-produced, therefore we carry only limited stocks. If you wish to check stock availability before ordering, you can do this by emailing us at: info@chocolatefish.co.uk. In the event that an item is out of stock we will let you know when new stock will be available.
Trades DescriptionsAll specifications are those quoted by manufacturers and every care is taken to ensure that all descriptions are correct, but slight variations may occur within accepted trade tolerances. Every effort has been made to ensure that the colours on this web site are accurately reproduced, slight variations may occur due to the reproduction process, for which we apologise but can take no responsibility.
PricesWhilst we make every effort to hold our prices steady, we are at the mercy of
exchange rate fluctuations in addition to rises in shipping and manufacturing costs, and from time to time must therefore
reserve the right to increase our prices in line with these rises, which are outside our control. Should exchange rates
become more favourable, we will endeavour to pass these savings on as well.
Ordering & Email addressesWe confirm dispatch and tracking numbers by email, as well as notifications should there
be a query on an order. Please ensure you add our email address to your Address book to ensure important
emails concerning orders are not rejected by spam filters.
Customer email addresses are also automatically added to our Newsletter mailings. If customers do not wish to receive these, they can opt out by clicking on the unsubscribe link on their order dispatch confirmation email. Paying by PaypalYou can order safely online. Simply click the 'Add to basket' button at the end of each product. This will add the product to our secure shopping basket. Payment can be made using any of Paypal’s accepted, secure methods, including credit and debit cards.Wenn Sie ein deutsches Bankkonto haben, können Sie Bezahlungen über PayPal nur mit einem PayPal-Konto oder einer Kreditkarte durchführen. For security reasons we do not accept credit/debit card orders over the phone. In so doing you do not disclose your bank details to anyone in this company.After you have placed your order you will automatically receive an order confirmation from Paypal. This email is confirmation that your order has been passed on to us. Pleae ensure that the email address provided is a valid one. If we are unable to contact you we reserve the right to cancel your order. By ordering from us your consent is assumed to add your email address to our mailing list. You may unsubscribe from this at any time by emailing us Order by Post and EmailWe accept orders by post or by email. If you have a UK Bank Account you may pay by cheque, but goods may not be dispatched until your cheque has cleared. This may take five to seven working days. We therefore cannot guarantee that the items ordered will still be in stock at the time of clearance. Please write your card number and address on the back of your cheque. Make your cheque payable to: Chocolate Fish and send it to us at:Chocolate Fish, 26 Regent Avenue, Leeds LS18 4NJ, West Yorkshire.
Click here for an order form you can download and print. We do not accept cash payments with orders by post. Orders by email can be paid for using Paypal. When emailing us, please put the nature of your email in the Subject header of your email, otherwise your message may get filtered out by our Spam filter.Payment by eChequeWe do not accept payment by eCheque.
ShippingPlease click here for our terms & conditions of shipping.Returns & RefundsPlease click here for our returns & refunds policyContactIf you have any queries, need help, or would like to place a special order please email us at: CHOCOLATE FISHPlease ensure you include a subject in the Subject header of your email, otherwise your message may get filtered out by our Spam filter. Or you can write to us at: Chocolate Fish Merino LLP 26 Regent Avenue, Leeds LS18 4NJ, West Yorkshire, UK |