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Merino Baselayer Merino Midweight Tops Classic Sweaters Men's Merino Women's Merino Merino Accessories Merino-Possum

Returns & Refunds Policy

We hope that any product that is purchased through Chocolate Fish will meet all of your expectations. If, however you decide the item purchased does not suit, you may return it for a refund of the purchase price. Where payment has been made through Paypal, refunds will be made through Paypal and should appear on your next credit card statement. Please note that we can only make refunds to the original purchaser. For payment by cheque, these will be refunded by company cheque.

UK & EU Customers:

• Must notify us by email or phone in advance of any return.
• The goods must be returned in a saleable condition, unworn, with tags intact.
• We advise all returns are made using a registered service as we cannot take responsibility for non-delivery.
• The customer is responsible for payment of the postage cost of return.
• The goods must be returned within 21 days of receipt.

Customers outside the EU:

• Must notify us by email or phone in advance of any return.
• The goods must be returned in a saleable condition, unworn, with tags intact.
• We advise all returns are made using a registered service as we cannot take responsibility for non-delivery.
• The customer is responsible for payment of the postage cost of return.
• Returns from countries outside the EU must carry a customs declarations stating that the goods are a return. Should we be charged UK tax and duty on returned goods we will deduct this amount from any refund exchange due to the customer.
• The goods must be returned within 21 days of receipt.

The above policy applies to all goods except items in our Bargain Basement. Discounted or sale products are excluded from our general returns policy. Clearance and sale items may only be returned within the 7 days allowed by statutory Distance Selling regulation by prior notification and agreement.

Exchanges - UK

Customers wishing to exchange an item for a different size or colour:

• Must notify us by email or phone in advance to ensure the item they want is in stock.
• The item to be exchanged must be returned within 21 days of receipt with labels intact and in the original packaging.
• Returns must be made at the customer's own expense. Returns from countries outside the EU must have a customs label clearly stating that the goods are returns. Should we be charged UK tax and duty on returned goods we will deduct this amount from any refund exchange due to the customer.
• Goods MUST be in a re-saleable condition to qualify for a refund, unworn, with all tags, identifications intact and with their original packaging. Missing tags and labels will be taken as an indication the garment has been worn.
• For reasons of hygiene, health and safety, we are unable to accept the return of boxer shorts and longjohns unless under exceptional circumstances.
• Goods will not be accepted for exchange or refund where they have been worn or washed.
• Goods will not be accepted for exchange or refund if they are marked or stained by strong perfumes, aftershaves and deodorants, or bodily secretions.
• For UK customers we make the exchange without any extra postage charge.

Returns from outside the UK

All returns must be made at the customer's own cost and by their own country's Recorded delivery service.

We do not accept responsibility for returned goods which are lost or damaged in transit.

In the event of fault, the cost of postage for return will be refunded and the faulty item will be replaced at no extra postage cost, or refunded

Exchanges for different colour, size etc., cannot be made. In these circumstances, the customer may return the item provided it is in a saleable condition (please see above for details), for a refund, and re-order if apprpriate.

Cancellation of your Order

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase at any point from the time of ordering until seven working days after delivery.

To cancel this contract, contact us stating the order number and giving your clear instruction that you wish to cancel the order. If we have already shipped your order, it is your responsibility to securely pack the relevant items and send them back to us at your own expense to the address shown on the original packaging.

If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost. We will refund the relevant part of the purchase price for that order as soon as possible, and in any case within 30 days after we receive your notification.

Returns for Fault

• In the event of a fault, we offer a returns money back guarantee including postage costs. Please note that should you choose to use Next-Day delivery we will only refund the cost up to Royal Mail recorded delivery cost.
• We do not accept returns for fault where damage has been caused by misuse, e.g. wearing a garment when it is too small, subjected to abrasion, washed incorrectly etc.

Notification Prior to Return

All returns should be notified and agreed with us before posting . Please contact us by email giving your invoice reference and your reason for returning the goods. We will then contact you with a returns reference number. Goods must be returned within 21 days from receiving your order when they will be assessed and refunds made subject to their condition.

Orders returned to us due to Non-Delivery

With the exception of the Airsure service, all orders must be signed for on delivery and therefore cannot be left without a signature. We cannot be responsible for orders that are not delivered because there is no-one to sign for them at the address given, or for orders that are not collected from local postal depots. In the event that orders are returned to us for these reasons, customers will be notified and a Paypal invoice will be sent for the additional postage. Orders will only be re-dispatched on payment of this invoice.

These conditions do not affect your statutory rights.

Merino Baselayers 195 gsm Merino baselayer & tops 260 gsm

260gsm Merino Crews 260gsm Merino Zipnecks 260gsm Merino Hoodies

MKM Original Wool Crew MKM Original Wool Zipneck MKM Original Merino-Possum Zipneck

Men's Singlsts Merino T-Shirts Merino 190 Long sleeve Crews Merino 260 Merino Long-sleeve Crews Merino 190 Zipnecks Merino 260 Zipnecks Merino 260 Hooded Tops Classic wool sweaters Merino-Possum Zipneck Sweater 36.6 Double Possum range

Classic wool sweater Classic Wool Zipneck

36.6 Zipneck 36.6 Hoodies

Women's Merino Camis Women's Merino Singlet Women's Merino T-Shirt Women's Merino "Freedom" Leggings

Merino Beanies Merino Balaclava Merino Neckgaiters & Buffs Merino Gloves Merino Wool Socks

Merino-possum reviews Merino Possum Beanies Merino-Possum Gloves Merino-Possum Scarves Merino-Possum Socks Merino-Possum Zipneck