SECURE SHOPPING

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect in accordance with the Data Protection Act 1998.

We do not ask any visitor to this site to register.  Information is only collected from those who buy from us.  This includes:

• your name
• address
• phone number  (should you choose to give one)
• email address

All orders are processed using email, and we confirm despatch and tracking information to you by email, it is essential that the email address provided is a valid one.  If we are unable to contact you we reserve the right to cancel your order. By ordering  from us your consent is assumed to add your email address to be added to our mailing list.  We keep information visitors choose to send us in order to confirm dispatch of orders with important tracking information, and also for  our occasional newsletters.

You may unsubscribe from this at any time by emailing  us.    Please ensure that the word “unsubscribe” is in  the subject header.

In addition Information is held so that we may process orders and  to provide  the best possible service.  This will include informing customers of new stock, special offers, or any other information that may affect  future orders.  Customers may unsubscribe from this service by replying via the unsubscribe link in our occasional newsletters.

We will never pass on customers’ email addresses or any other details to a third party.

We use Paypal.  This means that we do not have access to any customer’s bank details or credit card details.  If customers choose to pay by cheque, we do not keep names and bank details on our records.

We will also keep a record of customers’ purchases from us.

We do our utmost to ensure that the information we hold will be accurate and up to date. Customers can check the information that we hold on them  by emailing us. If there are any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

Important Notice about Cookies

The law relating to cookies changes on 26th May 2011. The new rules require that cookies can only be placed on machines where the user has given their consent.  The technology for this doesn’t actually exist!  The EU brought in this law without reference to existing technology, so few websites are in a position to comply. The government has therefore ruled that there should be a phased approach to the implementation of these changes. We have already asked our third-party provider Statcounter.com to develop the best methods for obtaining your consent.  

How does Chocolate Fish use cookies?

We use Google Analytics and Statcounter to track vistiors to pages of our website. These are important to us as they allow us to track how visitors to our site have found us, and which of our pages have been visited. The Information supplied by the cookies can help us analyse which of our advertising links are working, and which products are proving most popular. .  

We cannot identify any individual from this cookie, only the ISP address, and the website link from which they may have come to us, and the pages of our website visited.   Information collected in this way cannot be used to identify you, nor do we keep it, other than as the simple number of visitors in any given period.

In the meantime, you can control cookies by setting your device to notify you when a cookie is issued, or not to receive cookies at any time. Microsoft's IE9 and the latest verson of Mozilla's Firefox already offer a setting to protect users from services which collect and harvest browser data and Google is working at integrating so-called 'Do Not Track' technologies into their Chrome browser.

How will Chocolate Fish comply with the law change?

We will ensure that we continue to provide you with clear and comprehensive information about the cookies we use, so that you can make informed decisions.

If you have any questions about this new law change, please contact privacy@chocolatefish.co.uk