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Privacy Policy

 

We are committed to protecting your privacy. We will only use the information that we collect in accordance with the Data Protection Act 1998.

We do not ask any visitor to this site to register.  Information is only collected from those who buy from us.  This includes:

 

All orders are processed using email, and we confirm despatch and tracking information to you by email, it is essential that the email address provided is a valid one.  If we are unable to contact you we reserve the right to cancel your order. By ordering  from us your consent is assumed to add your email address to be added to our mailing list.  We keep information visitors choose to send us in order to confirm dispatch of orders with important tracking information, and also for  our occasional newsletters.

You may unsubscribe from this at any time by emailing  us.    Please ensure that the word “unsubscribe” is in  the subject header.

In addition Information is held so that we may process orders and  to provide  the best possible service.  This will include informing customers of new stock, special offers, or any other information that may affect  future orders.  Customers may unsubscribe from this service by replying via the unsubscribe link in our occasional newsletters.

We will never pass on customers’ email addresses or any other details to a third party.

We use Paypal.  This means that we do not have access to any customer’s bank details or credit card details.  If customers choose to pay by cheque, we do not keep names and bank details on our records.

We will also keep a record of customers’ purchases from us.

We do our utmost to ensure that the information we hold will be accurate and up to date. Customers can check the information that we hold on them  by emailing us. If there are any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening.  Information collected in this way cannot be used to identify you.

If you have any questions/comments about privacy, you should contact us.