
POSTAGE & PACKING TO REPUBLIC OF IRELAND, EUROPE & SCANDINAVIA (excluding the UK)
We ship to the following countries outside the UK:Albania, Andorra, Austria, Azores, Balearic Islands, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland, Ukraine. Please note we do NOT ship to the USA or Canada due to the high cost of shipping securely. Unfortunately PayPal does not allow us to automatically set differential Domestic and International Shipping rates at checkout. We must therefore ask that customers ordering for delivery outside the UK to add the appropriate International Shipping cost increment here. The postage automatically added by the PayPal shopping cart is for delivery within the UK only.
Royal Mail International Signed For (ISF) Europe - additional cost £4.00 per order.Tracked within the UK only
Only available for packages up to 2kg in weight. We cannot therefore accept individual orders that exceed this weight.
Please note that orders cannot be tracked beyond the UK. Once the Royal Mail confirms that orders have been passed to the postal service of the country of delivery, we cannot take further responsibility as we have no means of tracking. We recommend therefore that wherever possible, the Airsure service below is used, as orders can be tracked to their ultimate destination. Unfortunately, this service is not available to all countries, including Italy, where orders sent by ISF can take a week to ten days longer than expected.
AIRSURE - additional cost £5.00 per orderTracked to destinationAirsure® can be up to one day faster than Airmail. Airsure® gives priority handling and benefits from a worldwide online tracking facility so you can check your mail's progress along the way.Available to the following countries: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Portugal, Republic of Ireland, Slovak Republic, Spain, Sweden and Switzerland. DHLWe no longer offer the option of DHL within Europe as DHL now say they will open packages for "customs inspection" even when they are destined for delivery within the EU. We therefore have no guarantee that orders will arrive undamaged and/or complete. Until DHL change this policy we will no longer use them, other than when requested by customers for deliveries to countries outside the EU, where customs inspection is valid.
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If the carrier has delivered to an address other than the one given, then the customer should claim against the carrier. If the carrier provides proof (i.e. a signature) that the order was delivered to the specific address provided by the customer and that someone else within that address signed for it, then the responsibility lies with the customer to raise the loss of the item with the Police as stolen goods.
Please note that any attempt at cancellation of payment or chargeback due to a claim of non-delivery when a proof of delivery signature has been given to the carrier, may be treated as an attempt to defraud.
Airsure® is tracked from the UK to its destination and does not require a signature on delivery.
Unfortunately the Paypal shopping cart does not allow us to set automatic differential rates for orders outside the UK. We must therefore ask that all orders for delivery outside the UK have the ISF, Airsure or DHL increment added. We apologise for this inconvenience. We are trying to get Paypal Europe to provide the same standard of service to their UK merchants as they do for their US merchants and to ebay sellers. So far we have had no success :-(