SHIPPING
Postage & Packing costs
We send all orders by signed for delivery. In the UK this is by 1st Class Recorded Delivery. Costs are set out here. This cost is automatically added by the Paypal shopping cart
All orders to countries outside the UK are sent by International Signed For Priority handling and registered delivery. This cost is not added automatically to your order by PayPal as Paypal does not provide an option for differential postage costs. We must therefore ask customers outside the UK to add the extra postage costs for the destination country. Please go to the appropriate page to add the
necessary additional postage.
For Europe please click here
For the Rest of the World please click here
Further delivery costs will be incurred if the address supplied is incorrect and the delivery cannot be completed. Items returned to us as "undeliverable" by the carrier, will not be re-dispatched until extra postage costs have been paid in full..
If the carrier has delivered to an address other than the one given, then the customer should claim against the carrier. If the carrier provides proof (i.e. a signature) that the order was delivered to the specific address provided by the customer and that someone else within that address signed for it, then the responsibility lies with the customer to raise the loss of the item with the Police as stolen goods.
We do not replace or refund for any order for which delivery has been confirmed by the Carrier.
Please note that any attempt at cancellation of payment or chargeback due to a claim of non-delivery when a proof of delivery signature has been given to the Royal Mail, may be treated as an attempt to defraud.
Delivery Address and Conditions of Delivery
It is the buyer's responsibility to provide an address suitable for delivery where the item can be checked and signed for. They must therefore ensure the address and postcode entered during checkout is correct. A signature given at the address supplied by the buyer will be taken as proof of delivery. PO Box addresses
We are unable to deliver to PO Boxes, so any delivery to such an address will not be processed.
BFPO addresses
To ensure that shipments to BFPO addresses arrive safely and that the correct shipping rate is applied, delivery details should be entered as follows:Title: Enter the rank and service number of the recipientFirst name / Last name: Enter the full name of the recipientCountry: Always select UKAddress: Enter the Company, Regiment, location and countryPost code: Enter the BFPO number (e.g. BFPO 123)
Dispatch
We do our best to dispatch all orders within 48 hours of receiving them. However we do not send orders out on Saturdays unless specifically requested.
Public Holidays
We cannot send out orders on the following days:England and Wales holidays
2009
2010
2011
New Year's Day 1 January 1 January 1 January Good Friday 10 April 2 April 22 April Easter Monday 13 April 5 April 25 April Early May Bank Holiday 4 May 3 May 2 May Spring Bank Holiday 25 May 31 May 30 May Summer Bank Holiday 31 August 30 August 29 August Christmas Day Holiday 25 December 27 December 26 December Boxing Day Holiday 28 December 28 December 28 December