We can send orders by:

• Royal Mail International Signed-for Delivery (ISF)
• Airsure

To choose your option please click here

Please note that we no longer offer the option of DHL within Europe as DHL now will open packages for "customs inspection" even when they are destined for delivery within the EU. We therefore have no guarantee that orders will arrive undamaged and/or complete. Until DHL change this policy we will no longer use them, other than when requested by customers for deliveries to countries outside the EU, where customs inspection is valid.

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USA, Canada and Rest of the World

Due to high shipping costs we do not ship to countries outside the UK, Republic of Ireland, Europe and Scandinavia.

DHL

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Delivery Address and Conditions of Delivery

It is the buyer's responsibility to provide an address suitable for delivery where the item can be checked and signed for. They must therefore ensure the address and postcode entered during checkout is correct. A signature given at the address supplied by the buyer will be taken as proof of delivery. In the case of the Collect+ service, confirmation from the delivery depot will be taken as proof of delivery.

Further delivery costs will be incurred if the address supplied is incorrect and the delivery cannot be completed. Items returned to us as "undeliverable" by the carrier, will not be re-dispatched until extra postage costs have been paid in full..

If the carrier has delivered to an address other than the one given, then the customer should claim against the carrier. If the carrier provides proof (i.e. a signature) that the order was delivered to the specific address provided by the customer and that someone else within that address signed for it, then the responsibility lies with the customer to raise the loss of the item with the Police as stolen goods.

We do not replace or refund for any order for which delivery has been confirmed by the Carrier.

Please note that any attempt at cancellation of payment or chargeback due to a claim of non-delivery when a proof of delivery signature has been given to the Royal Mail, may be treated as an attempt to defraud.

PO Box addresses

We are unable to deliver to PO Boxes, so any delivery to such an address will not be processed.

BFPO addresses

To ensure that shipments to BFPO addresses arrive safely and that the correct shipping rate is applied, delivery details should be entered as follows:Title: Enter the rank and service number of the recipientFirst name / Last name: Enter the full name of the recipientCountry: Always select UKAddress: Enter the Company, Regiment, location and countryPost code: Enter the BFPO number (e.g. BFPO 123)

Dispatch

We do our best to dispatch all orders within 48 hours of receiving them. Whilst we do not normally send orders out on Saturdays unless specifically requested, during times of disruption to Royal Mail services, we do not attempt to post on strike days, but post on the next strike-clear day including Saturday.

Public Holidays

Last Posting Dates for Christmas 2009
The last posting date for Christmas for delivery in the UK is Monday 21st.If orders are wanted in time for Christmas, they should be placed with us at least 48 hours before the last posting date for Christmas, which is Friday 18th December 2009. We will however do our best to send out all orders placed with us before midnight on Sunday 20th by Monday the 21st, but we cannot guarantee it.

England and Wales holidays	2009	2010	2011
New Year's Day	1 January	1 January	1 January
Good Friday	10 April	2 April	22 April
Easter Monday	13 April	5 April	25 April
Early May Bank Holiday	4 May	3 May	2 May
Spring Bank Holiday	25 May	31 May	30 May
Summer Bank Holiday	31 August	30 August	29 August
Christmas Day Holiday	25 December	27 December	26 December
Boxing Day Holiday	28 December	28 December	28 December